Terms and Conditions

Please read all the terms and conditions below before placing your order.

1. FASH MOB (FM) reserves the right to cancel any incomplete order. Hence, please ensure that all information are provided accordingly in your orders. Dead buyers will also be blacklisted.

2. We do not accept cancellation of any orders. Hence, please ensure you are certain about placing an order before sending us an email. Deadbuyers will be blacklisted from future purchases.

3. Orders left under the comments section are invalid. We only accept orders via emails.

4. All orders are handled on a first-email-received basis. In the event that the order falls through, the item will be made available to the next confirmed buyer in line.

5. Please note that FM will not be responsible for any lost or damaged mail.

6. Payments not made within 24 hours will be treated as cancelled. Please make payment ONLY upon receiving our invoice. In the event that payment is not received within 24 hours without any notice, we will release the item to the next buyer in line.

7. Prices are fixed and non-negotiable.

8. Please allow 1 to 2 working days for FM to get back to you on your order. We would appreciate your patience. However, in the event that you do not hear from us after 2 working days, do send us a reminder in case of lost mails. =)

9. FM do not entertain any refunds/exchange/returns unless there is a manufacturing defect and the exchange item is out of stock. Exchanges must be done within 10 working days (Saturdays are considered as non- working days) from the day the item is mailed out. Items with manufacturing defects must be in unwashed or unworn condition for the exchange to take place. Defected items have to be mailed back to us within 3 working days from the feedback. FM will absorb the postage cost arising from manufacturing defects. In the event that the item is not available for exchange, a full refund will be given.

10. Due to resolution differences and lighting effects, there may be a slight disparity in the colour of the clothings photographed and the actual product. However, we always try to present the item as best as we can to our shoppers.

11. All actual measurements may differ by about 0.5 inches.

12. All free normal local postage are only applicable to a single address and non-bulky items. Bulky items such as footwear and bags are not entitled to free normal local postage. A single order that requires the items to be sent to multiple addresses are not entitled to free normal local postage.

13. All clothes purchased from FM are advised to be either hand washed or dry cleaned. Avoid using the spin dry function and use low heat to iron on materials such as chiffon/lace/silk/polyester/viscose, etc.

14. All content and images are owned by Fash Mob. Without the permission of Fash Mob, any content or images are not to be distributed or downloaded for personal or commercial use.

15. Fash Mob reserves the right to to make amendments to any of the above Terms & Conditions without any prior notice.

We hope to provide our shoppers with a good and pleasant shopping experience. Shoppers are welcome to email us your feedback to enable us to improve on our service.

Thank you. =)